All payments are handled by our partner Stidner. VAT is included for orders within European Union.
VAT and/or fees for import and/or customs are not included for orders outside the European Union.

Rasmus Hvorslev never store or transfer any credit card information. Rasmus Hvorslev use external payment gateways, Stidner for e-commerce. PayPal, Stidner meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

For further questions about how our partners handle information please contact Stidner.

Transport damage
If your product is damaged when delivered, you should (without delay and no later than 5 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.

Warranty for our products is one year from purchase date. Please note that the warranty does not cover normal wear and tear of silver/gold. The warranty does not cover any damage on any part of the jewelry resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the jewelry and non-observance of the directions provided by Rasmus Hvorslev.

Any product purchased from the Online Boutique can be returned for a full refund or store credit within 14 days of delivery. You are responsible for the return fee and expedited shipping charges are non-refundable.

Personal information
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.

Company details
Rasmus Hvorslev AB Reg No: 559096-7187 VAT ID: SE559096718701

This page was last updated on: 1th February 2017